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How do I update a Garantme claim online each month?

On the 20th of each month, Garantme emails you a link to update your tenant's debt online; this is what triggers that month's payment.

While unpaid rent is ongoing, the landlord updates the debt statement online every month. Without an update, new debts cannot be compensated, and those arising more than 45 days before being reported no longer are.

Step 1: open the link received on the 20th

Click the link in the Garantme email to open your claim update page.

Monthly Garantme email with the link to update the claim

Step 2: state the tenant's situation

Say whether the tenant still occupies the property. This guides the recovery or eviction procedure and the amount of the next payment. Add any useful information about the tenant in the text box: it can speed up the procedure.

Question on whether the tenant still lives in the property

Unpaid charges (for example the household waste collection tax, TEOM): send the supporting document to recouvrement@garantme.fr; it is required for payment.

Step 3: complete the debt statement

Lines already entered by your claims handler cannot be edited; if there is an error, write to recouvrement@garantme.fr.

Debt statement pre-filled by the Garantme claims handler

Duplicate: tick the previous month's lines, then "Duplicate"; they are carried over to the next month with the same label and amount.

Debt statement lines duplicated for the next month

Add a line: button at the bottom of the table; enter the rent due date set in the lease, the type (for example "Loyer", rent) and the amount due.

Button to add a line to the debt statement

New rent line entered in the debt statement

How do I correct a mistake?

Tick the wrong line to delete it, then confirm the deletion.

Deleting a wrong line from the debt statement

Or click the cell to correct the date, type or amount.

Editing a cell of the debt statement directly

Step 4: confirm the update

Click "Étape suivante" (next step). Your claims handler then sends you a subrogation receipt, which triggers payment of the compensation.

Confirming the claim update

Claim update confirmation

Questions: your dedicated claims handler answers at recouvrement@garantme.fr. See also: what to do in case of unpaid rent.

Updated on 11 November 2026.