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What should I do in case of unpaid rent with the Garantme Guarantee?

Send a reminder 10–15 days after the due date, a formal notice at 20–25 days, then report to Garantme within 45 days: payment follows within 5 working days.

Garantme supports the landlord throughout the unpaid rent procedure and handles the legal proceedings, both operationally and financially.

The steps, counted from the rent due date

  1. 10 to 15 days: send the tenant a reminder letter.
  2. 20 to 25 days: send the tenant a formal notice.
  3. Then report the unpaid rent to Garantme, no later than 45 days after the due date. Debts arising more than 45 days before the report are not covered (deductible and waiting period).

How quickly am I paid?

Garantme pays the landlord within 5 working days of the report.

What happens next?

Garantme has a formal demand for payment served and, if necessary, starts court proceedings. The demand is served by a bailiff about 40 days after the rent due date (who pays bailiff and lawyer fees). Each month, you update the debt from the link received by email (updating a claim online).

Who should I contact about unpaid rent?

Garantme's unpaid rent line: +33 7 57 93 40 36, or recouvrement@garantme.fr.

Updated on 11 November 2026.