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How do I make a complaint to Garantme?
Send your complaint to Garantme by email to reclamations@garantme.fr or by post to 9 rue des Colonnes, 75002 Paris, France.
Are you a tenant, landlord or agency and unhappy with an answer from Garantme? You can file a complaint with Garantme's Complaints Department:
- by email: reclamations@garantme.fr;
- by post: Garantme – Service Réclamations, 9 rue des Colonnes, 75002 Paris, France.
Include your first and last name, your certificate or contract number, and the subject of your complaint.
How long does it take?
Garantme acknowledges your complaint within 10 working days and replies within 2 months at most.
What if I am not satisfied with the answer?
You can refer the matter free of charge to the Insurance Ombudsman (Médiateur de l'Assurance), after sending a written complaint to Garantme:
- online: www.mediation-assurance.org;
- by post: La Médiation de l'Assurance, TSA 50110, 75441 Paris Cedex 09, France.
Updated on 10 November 2026.