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How do I fill in the debt statement when reporting unpaid rent to Garantme?

In step 3 "Dette" of the online claim, enter each rent call and each tenant payment: this statement is required to be compensated.

The debt statement lists, line by line, what the tenant owed and what they paid. Without it, the unpaid rent claim cannot be completed or compensated.

What does the statement table contain?

ColumnWhat you enter
Date du flux (date)Due date of the rent and charges, or date of the tenant's payment
TypeLabel: "Loyer" for a rent call, "Paiement locataire – Loyer" for a tenant payment
Débit / CréditAmount, placed automatically as debit or credit depending on the type
BalanceStatement balance, calculated automatically

Blank debt statement table in step 3 of the claim

How do I add lines?

Add a line: button at the bottom of the table; enter the due date set in the lease, the type and the amount due.

Button to add a line to the debt statement

Rent line entered in the debt statement

Duplicate: select a month's lines, then "Duplicate"; they are carried over to the 1st of the next month.

Lines selected before duplication

Lines carried over to the next month after duplication

How do I correct a mistake?

Tick the line to delete it, or click the cell to edit it.

Deleting a line from the debt statement

Editing a cell of the debt statement directly

Which supporting documents are needed?

For unpaid charges such as the household waste collection tax (TEOM), the supporting document is mandatory.

What happens next?

Click "Étape suivante" to continue the claim. Garantme pays within 5 working days of the claim; each month, you will update the debt (updating a Garantme claim online).

Next step button to continue the claim

Questions: your dedicated claims handler answers at recouvrement@garantme.fr.

Updated on 11 November 2026.